Frequently Asked Questions
Everything you need to know about your Sanrio fashion favorites.
How long will it take for my order to arrive?
Standard shipping usually takes 5-7 business days within the continental US. Express shipping options are available at checkout if you need your cute finds sooner.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. Since our collections range from oversized streetwear to fitted vintage styles, we recommend measuring a similar garment you own for the best fit.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How should I care for my Sanrio clothing to keep it looking new?
To preserve the vibrant prints and delicate fabrics, we recommend washing items inside out in cold water on a gentle cycle and hanging them to dry.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer installments through services like Afterpay for eligible orders.